Terms & Conditions
This Agreement is intended to ensure that your treats will be made, designed, and delivered according to your specifications.
ORDERS. All cake orders must be placed at least 3 weeks before the date needed. All cupcake and macaron orders must be placed at least 2 weeks before the date needed.
DEPOSIT. Your date is reserved and your order confirmed only upon execution of this Agreement and when Amy’s Cupcake Shoppe (“Amy’s) receives your non-refundable deposit, equal to 50% of the invoice cost for all orders over $300.00. The deposit is due within 14 days of signing this Agreement. If the order is for an amount less than $300.00, Client will pay in full, within 14 days of signing this Agreement.
FINAL PAYMENT. Any remaining balance is due 5 business days before your order due date. If payment is not received, Amy’s reserves the right to refuse your order or charge a late fee of $50 if you choose to complete the order. Order Form cancellation terms apply.
REFUNDS. Refunds will only be made if Amy’s is not able to deliver the product (such as because of irreparable damage during transit). If that should happen, you agree that your sole remedy will be a return of the amount you have paid for the product and an additional $100.
CHANGES. Any changes (e.g. design, guest count, flavors, colors, etc.) must be made 2 weeks prior to event. Changes may result in an increase in total cost, at Amy’s sole discretion. Any additional charges incurred from a change will be invoiced and due with the final payment.
RELEASE OF LIABILITY. Product design is a creative and organized process. Amy’s will do its best to create your selected design as closely as possible, but cannot guarantee duplication of sketches given to it. Amy’s will make every possible effort to create and safely deliver your product. Once delivery and set up is complete, Amy’s has no responsibility for your guests’, florist’s, caterer’s, or any other person’s act with regard to your product, or any property damage or injury that occurs as a result of our services and/or provision of your product. High temperatures can adversely affect your product. It is your responsibility to arrange with the venue, an appropriate spot to store the product, out of direct sunlight and away from unnecessary heat. Amy’s products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. Before you sign this Agreement, you agree to notify Amy’s of any known allergies. You also agree to notify your guests of this risk and hold Amy’s harmless for allergic reactions, food borne illnesses or other related injury.
PHOTOGRAPHS. Amy’s reserves the right to photograph your product for its own reference, display, and promotional advertising, with no compensation to you. Client further agrees to either personally give Amy’s digital copies of all professional photos taken of the product with a release signed by the photographer or grant photographer permission, in writing, to give the photographs to Amy’s.
SKETCHES. If you request a sketch of the product design, Amy’s will provide up to 2 complimentary revisions of the initial sketch. If any additional revisions are requested, each will be billed at $50.00 per revision. You must sign and approve the final sketch before Amy’s will begin creating.
PICK-UP. Should you choose to pick up your product, Amy’s shall not be responsible for damage incurred once the product is in your physical possession.
DELIVERY. Delivery is available for an additional fee; cost will vary depending on the delivery location.
RENTALS. Amy’s does have additional items (e.g. faux cakes, displays, dessert stands, etc.) for Client’s rental; availability is not guaranteed. All items must be returned within 48-hours of your event unless Amy’s agrees to pick them-up; Client will pay $25.00 for each day they are late. If they are damaged, Amy’s reserves the right to charge for their replacement and damage.
Agree to Terms & Conditions